FAQ
How Can We Help?
We aim for transparency with our process. In this section you will find answers to most common questions. Should you need further support feel free to reach out to us.
How does the ordering process work?
How does the ordering process work?
The ordering process works as follows:
• Select the shape and color that you want.
• After payment goes through we send out an ash collection kit.
• Follow the instructions to send ash back to us in the pre-paid mailer.
• When it arrives we will begin crafting your memorial.
• When complete, we will mail it to the address on file.
How does it work?
How does it work?
We developed a series of glazes for our ceramics. The glaze s the glassy layer that coats a ceramic object. We include the ashes of your special person or pet in the mixture of the glaze. We then place the memorial in our kiln. The result is a beautiful and durable memorial that includes ashes in the object itself.
Do you work with pets' ashes?
Do you work with pets' ashes?
Yes! Our memorials are a great way to honor the pets in your life.
Can multiple people get a memorial from the same ashes?
Can multiple people get a memorial from the same ashes?
Yes! We can craft multiple memorials for you. The do not need to be the same shape so each person can pick the memorial that best suits them.
How long does it take?
How long does it take?
We estimate 4-6 weeks for the process.
Shipping?
Shipping?
We offer free shipping. You must choose if you would like to require a signature upon delivery of the final piece or not.
We insure our shipments.
Care Information
Care Information
- Indoor Only. Changes in weather as well as unforeseen occurrences could damage your memorial outside. We recommend indoor only.
- Wipe with a clean cloth wrung in water or in a solution of water and a neutral detergent. Remove soap residue immediately using a clean, dry cloth. Avoid using scouring cream or scouring pads, as they may scratch the surface
- Do not put in dishwasher
Food Safe?
Food Safe?
We do not guarantee that these are food safe.
Safe for the Outdoors?
Safe for the Outdoors?
We do not recommend keeping your memorial outside. Changes in weather as well as unforeseen circumstances could damage your memorial if kept outside.
Insurance?
Insurance?
We insure our shipments. You may wish to insure your memorial once to receive it as well.
How will my loved one's ashes be kept safe?
How will my loved one's ashes be kept safe?
We assign a unique number to each order. This number is tracked through the process from the time we send the collection kit through the completion of your memorial.
Does Ahava offer gift cards?
Does Ahava offer gift cards?
Yes! A gift card is a wonderful way to share this unique memorial.
Can I use ashes that are old?
Can I use ashes that are old?
Yes. Ashes remain the same over time so you may get a special memorial even if the ashes have been sitting for years.
Can I combine ashes of multiple people or pets into one memorial?
Can I combine ashes of multiple people or pets into one memorial?
Yes! This is a lovely way to symbolize unity and togetherness.